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Troubleshooting
Frequent questions on issues encountered in the app and how to address them
Set-up
- How do I create an account with IRIS Clarity?
- I've been invited to join a team. How do I accept and sign up?
- How do I create a team and invite new members to join it?
- How do I manage team roles?
- How do I install IRIS Clarity on my computer?
- How do I launch and set up IRIS Clarity once it’s installed on my computer?
- How do I set up IRIS Clarity on my meeting platform of choice?
- How can I use IRIS Clarity on a platform that doesn’t allow me to change my audio settings?
- How do I use IRIS Clarity with wireless headphones?
- Do I turn IRIS Clarity on before I start my call/meeting, or can I do that at any point?
- I’m having issues installing IRIS Clarity — what should I do?
Compatibility
Technical queries
- What types of background noises can IRIS Clarity remove?
- Does IRIS Clarity work on both macOS and Windows?
- Does IRIS Clarity work on mobile devices (Apple/Android)?
- Can IRIS Clarity be used on multiple devices?
- I have noise cancelling headphones — why do I need IRIS Clarity as well?
- Does IRIS Clarity work alongside Zoom’s and MS Teams’ built-in noise suppression function and how is it different?
- Will the people I call also need IRIS Clarity for it to work?
- Will IRIS Clarity work if used in a group meeting or will voices be unevenly broadcasted?
- What is the “enable as system default audio” option and how does it work?
- Does IRIS Clarity work on recording software, for a podcast for instance?
- Can I use IRIS Clarity with an audio recording and a calling platform at the same time?
- Can you share some performance stats?
- Where can I see a change log of updates to the app?
- How do I check how much CPU usage IRIS Clarity is taking up on my machine?
- Microsoft Edge Optimisation
Privacy and security
Accounts and billing
Troubleshooting
- I’m seeing a “no app connected” status in my IRIS Clarity app. What does it mean?
- What do I do if the audio on my call stops working?
- I'm getting logged out of my IRIS Clarity app at inconvenient times. Why?
- I see "no internet connection" but I am connected to the internet.
- How do I uninstall IRIS Clarity?
- Where and how do I report a bug?
- Where and how do I send feedback?
- My audio is crackling on calls. What can I do?
- I can't hear ringtones when dialling out and it's confusing. What can I do?
- The sound quality is poor and I can’t hear the customer well. What can I do?
- My computer's CPU is really high. How can I fix it?
- How can I tell if the app is working?
- Why am I seeing a "Microphone Muted" notification when my mic isn't muted?