--- title: "\"No App Connected\" — What Does This Mean?" description: Explains why IRIS Clarity shows a 'No app connected' status and what to do — usually means no calling platform is open or being detected. --- [Skip to content](https://support.iris.audio/knowledge/iris-clarity-inactive-status#main-content) English Show submenu for translations ![Group 11.svg\]](https://support.iris.audio/hubfs/Group%2011.svg) Open main navigation Close main navigation - English Show submenu for translations - [Back to IRIS Website](https://iris.audio/) [Back to IRIS Website](https://iris.audio/) How can we help you? - There are no suggestions because the search field is empty. 1. [IRIS Clarity Help Centre](https://support.iris.audio/knowledge?hsLang=en) 2. [Troubleshooting & FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en) 3. [Common Clarity App Issues](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#common-clarity-app-issues) # "No App Connected" — What Does This Mean? You’ve downloaded and installed the IRIS Clarity app, toggled the Microphone and Speaker ON, but you’re seeing a red “no app connected” status next to both.  This could mean one of two things:  1. You’re not currently on a call, therefore IRIS Clarity is not actively running. If you’ve set up IRIS Clarity correctly on your video conferencing platform of choice, this status will turn green the moment you start a new call.  2. You *are* on a call, but you haven’t set up IRIS Clarity as the input/output in the video conferencing platform you’re using. In order to do this, go to the platform’s Audio Settings and select “IRIS” as your microphone and speaker input/output. To ensure you always know where IRIS Clarity is working, the status will display the name of the platform you’re currently using, for example *Chrome* if you are using Google Meet, or *Microsoft Teams* if you are using MS Teams. When you end the call, the status will revert back to “no app connected.” 🚀 **Pro tip:** Find more detailed set-up tips for some of the most popular conferencing platforms [here](https://support.iris.audio/knowledge/iris-clarity?hsLang=en#tech-compatibility). ![IRISClarity\_NoAppConnected](https://support.iris.audio/hs-fs/hubfs/IRISClarity_NoAppConnected.png?width=688&height=560&name=IRISClarity_NoAppConnected.png)   - [Getting started](https://support.iris.audio/knowledge/getting-started?hsLang=en) - [IRIS Clarity Desktop Application](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#main-content) - [App Overview & Basic Controls](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#app-overview-basic-controls) - [Connecting With Communication Platforms](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#connecting-with-communication-platforms) - [Optimising Audio & Performance](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#optimising-audio-performance) - 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[Contacting Support](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#contacting-support) - [Set-up](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#set-up) - [Compatibility](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#compatibility) - [Technical queries](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#technical-queries) - [Technical & Advanced Topics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#main-content) - [Enterprise Deployment Guides](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#enterprise-deployment-guides) - [Network & Firewall Requirements](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#network-firewall-requirements) - [Security & Compliance Documentation](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#security-compliance-documentation) - [Authentication & Identity Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#authentication-identity-management) - [Remote Configuration & Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#remote-configuration-management) - [Contact Centre & Industry Deployments](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#contact-centre-industry-deployments) - [Performance, Metrics & Diagnostics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#performance-metrics-diagnostics) - [Administration](https://support.iris.audio/knowledge/administration?hsLang=en#main-content) - [Manage users](https://support.iris.audio/knowledge/administration?hsLang=en#manage-users) [![iris\_logo\_dfde06a6ab](https://support.iris.audio/hubfs/iris_logo_dfde06a6ab.svg "iris_logo_dfde06a6ab")](https://iris.audio/) IRIS Clarity Help Centre Contact us: support@shapedbyiris.com Copyright © 2025, IRIS Audio Technologies