Once you’ve installed IRIS Clarity and selected the devices you’re using for your Microphone and Speaker (See “How do I launch IRIS Clarity once it’s installed on my computer?”), the next step is setting up your meeting platforms to use IRIS Clarity in your calls.
Most platforms will have a version of the steps outlined below:
- Go to the platform’s Settings or Preferences
- Find the Audio Settings
- Under both Microphone and Speaker, select IRIS in the drop-down menu
- Save the settings
We’ve created detailed steps for some of the most popular online meeting platforms, such as Zoom, Google Meet, Microsoft Teams, and Slack here.
Generally speaking, we are compatible with any programme that allows you to change your audio input/output settings. This includes most video conferencing tools (e.g. Zoom, MS Teams, Google Meet, Slack, etc.), all the common VoIP platforms that run on your laptop (e.g. Five9, 8x8, Vonage, Genesis, etc., including softphones), many online CRMs (e.g. HubSpot, Salesforce, but sadly not Zendesk), and recording tools on your computer.
If IRIS Clarity is still not working with the platform of your choice, please reach out to our support team here; we’ll investigate it further for you.