IRIS Clarity Help Centre

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IRIS Clarity Help Centre

Troubleshooting

Troubleshooting

Frequent questions on issues encountered in the app and how to address them

Set-up

How do I create an account with IRIS Clarity?

I've been invited to join a team. How do I accept and sign up?

How do I create a team and invite new members to join it?

How do I manage team roles?

How do I install IRIS Clarity on my computer?

How do I launch and set up IRIS Clarity once it’s installed on my computer?

How do I set up IRIS Clarity on my meeting platform of choice?

How can I use IRIS Clarity on a platform that doesn’t allow me to change my audio settings?

How do I use IRIS Clarity with wireless headphones?

Do I turn IRIS Clarity on before I start my call/meeting, or can I do that at any point?

I’m having issues installing IRIS Clarity — what should I do?

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Compatibility

What platforms is IRIS Clarity compatible with?

Do I need to use headphones or headsets to use IRIS Clarity?

Using IRIS Clarity with Slack

Using IRIS Clarity with MS Teams

Using IRIS Clarity with Google Meet

Using IRIS Clarity with Zoom

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Technical queries

What types of background noises can IRIS Clarity remove?

Does IRIS Clarity work on both macOS and Windows?

Does IRIS Clarity work on mobile devices (Apple/Android)?

Can IRIS Clarity be used on multiple devices?

I have noise cancelling headphones — why do I need IRIS Clarity as well?

Does IRIS Clarity work alongside Zoom’s and MS Teams’ built-in noise suppression function and how is it different?

Will the people I call also need IRIS Clarity for it to work?

Will IRIS Clarity work if used in a group meeting or will voices be unevenly broadcasted?

What is the “enable as system default audio” option and how does it work?

Does IRIS Clarity work on recording software, for a podcast for instance?

Can I use IRIS Clarity with an audio recording and a calling platform at the same time?

Can you share some performance stats?

Where can I see a change log of updates to the app?

Is there a public roadmap for IRIS Clarity, and can I request new features?

How do I check how much CPU usage IRIS Clarity is taking up on my machine?

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Privacy and security

Does IRIS Clarity process any personal data?

Does IRIS Clarity record or store any audio data?

How do I set up SAML SSO with Azure Active Directory?

Accounts and billing

Can I test IRIS Clarity for free before purchasing a subscription?

Can I pay by a credit/debit card?

Do I get a dedicated Account Manager when I buy an annual subscription?

Troubleshooting

I’m seeing a “no app connected” status in my IRIS Clarity app. What does it mean?

What do I do if the audio on my call stops working?

I'm getting logged out of my IRIS Clarity app at inconvenient times. Why?

I see "no internet connection" but I am connected to the internet.

How do I uninstall IRIS Clarity?

Where and how do I report a bug?

Where and how do I send feedback?

My audio is crackling on calls. What can I do?

I can't hear ringtones when dialling out and it's confusing. What can I do?

The sound quality is poor and I can’t hear the customer well. What can I do?

My computer's CPU is really high. How can I fix it?

How can I tell if the app is working?

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IRIS Clarity for call centres

Does IRIS Clarity work on a VoIP phone?

We use call centre noise reduction headsets — why do I need IRIS Clarity?

Does IRIS Clarity work with a thin client?

Does IRIS Clarity work with VoIP?

How does IRIS Clarity work in a call centre with a CRM and autodialer?

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Special use cases

Special use case: Bad call quality

Special use case: A very quiet customer

Special use case: A customer using speakerphone

Special use case: Multiple speakers on the customer side

Special use case: A customer whose background noise you actually want to hear

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How-to videos

How to sign up for IRIS Clarity

How to install IRIS Clarity on your computer

How to launch IRIS Clarity once it has been installed

How to use IRIS Clarity with Google Meet

How to use IRIS Clarity with Microsoft Teams

How to use IRIS Clarity with Zoom

How to use IRIS Clarity with Slack

How to send feedback or report a bug

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