Special use cases
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      1. IRIS Clarity Help Centre
      2. Troubleshooting
      3. Special use cases

      Special use case: A very quiet customer

      If you encounter a particularly soft-spoken customer, you might want to adjust IRIS Clarity’s settings slightly, in case IRIS Clarity mistakes a quiet voice for background noise.

      To do so, simply use the background noise slider to allow more or less background noise for that particular call. 

      📌 Note: Dragging the slider to the right allows more background noise in. Dragging it to the left removes background noise. 

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