- IRIS Clarity Help Centre
- Troubleshooting
- Special use cases
Special use case: A very quiet customer
If you encounter a particularly soft-spoken customer, you might want to adjust IRIS Clarity’s settings slightly, in case IRIS Clarity mistakes a quiet voice for background noise.
To do so, simply use the background noise slider to allow more or less background noise for that particular call.
📌 Note: Dragging the slider to the right allows more background noise in. Dragging it to the left removes background noise.
