Special use case: A very quiet customer

If you encounter a particularly soft-spoken customer, you might want to adjust IRIS Clarity’s settings slightly, in case IRIS Clarity mistakes a quiet voice for background noise.

To do so, simply use the background noise slider to allow more or less background noise for that particular call. 

📌 Note: Dragging the slider to the right allows more background noise in. Dragging it to the left removes background noise.