---
title: How can I tell if the app is working?
description: A guide to reading IRIS Clarity's connection indicators and confirming the app is actively processing audio on your calls.
---

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1. [IRIS Clarity Help Centre](https://support.iris.audio/knowledge?hsLang=en)
2. [Troubleshooting & FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en)
3. [Common Clarity App Issues](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#common-clarity-app-issues)

# How can I tell if the app is working?

When you're on a call, and the app is correctly configured (both in the app and on the calling platform), you'll notice the "no app connected" status light will turn green and show the name of the platform currently connected and using the app. 

Read more:

- [How do I launch and set up IRIS Clarity once it’s installed on my computer?](https://support.iris.audio/knowledge/how-do-i-launch-iris-clarity-once-its-installed-on-my-computer?hsLang=en)
- [How do I set up IRIS Clarity on my meeting platform of choice?](https://support.iris.audio/knowledge/set-up-iris-clarity-meeting-platform-of-choice?hsLang=en)

![IRISClarity\_Windows\_CiscoJabber\_active](https://support.iris.audio/hs-fs/hubfs/IRISClarity_Windows_CiscoJabber_active.png?width=688&height=409&name=IRISClarity_Windows_CiscoJabber_active.png)

 

- [Getting started](https://support.iris.audio/knowledge/getting-started?hsLang=en)
- [IRIS Clarity Desktop Application](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#main-content)

    - [App Overview & Basic Controls](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#app-overview-basic-controls)
    - [Connecting With Communication Platforms](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#connecting-with-communication-platforms)
    - [Optimising Audio & Performance](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#optimising-audio-performance)
    - [Personalising Your Experience](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#personalising-your-experience)
    - [Advanced App Features](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#advanced-app-features)
    - [Use Case Guides](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#use-case-guides)
- [IRIS Clarity Account Dashboard](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#main-content)

    - [Team & User Management](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#team-user-management)
    - [Single Sign-On (SSO) Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#single-sign-on-sso-configuration)
    - [Subscription & Billing](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#subscription-billing)
    - [Analytics & Reporting](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#analytics-reporting)
    - [Deployment Settings & Remote Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#deployment-settings-remote-configuration)
- [Troubleshooting & FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#main-content)

    - [Common Clarity App Issues](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#common-clarity-app-issues)
    - [Audio & Device Troubleshooting](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#audio-device-troubleshooting)
    - [Installation & Updates](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#installation-updates)
    - [Account & Licensing](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#account-licensing)
    - [General FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#general-faqs)
    - [Collecting Diagnostic Information](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#collecting-diagnostic-information)
    - [Contacting Support](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#contacting-support)
    - [Set-up](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#set-up)
    - [Compatibility](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#compatibility)
    - [Technical queries](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#technical-queries)
- [Technical & Advanced Topics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#main-content)

    - [Enterprise Deployment Guides](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#enterprise-deployment-guides)
    - [Network & Firewall Requirements](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#network-firewall-requirements)
    - [Security & Compliance Documentation](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#security-compliance-documentation)
    - [Authentication & Identity Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#authentication-identity-management)
    - [Remote Configuration & Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#remote-configuration-management)
    - [Contact Centre & Industry Deployments](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#contact-centre-industry-deployments)
    - [Performance, Metrics & Diagnostics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#performance-metrics-diagnostics)
- [Administration](https://support.iris.audio/knowledge/administration?hsLang=en#main-content)

    - [Manage users](https://support.iris.audio/knowledge/administration?hsLang=en#manage-users)

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