--- title: "Use Case: Bad Call Quality" description: Find out how to adjust IRIS Clarity's settings when the quality of the call is just bad. --- [Skip to content](https://support.iris.audio/knowledge/special-use-case-bad-call-quality#main-content) English Show submenu for translations ![Group 11.svg\]](https://support.iris.audio/hubfs/Group%2011.svg) Open main navigation Close main navigation - English Show submenu for translations - [Back to IRIS Website](https://iris.audio/) [Back to IRIS Website](https://iris.audio/) How can we help you? - There are no suggestions because the search field is empty. 1. [IRIS Clarity Help Centre](https://support.iris.audio/knowledge?hsLang=en) 2. [IRIS Clarity Desktop Application](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en) 3. [Use Case Guides](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#use-case-guides) # Use Case: Bad Call Quality Sometimes, the quality of the call will just be bad. It’s important to note that IRIS Clarity can only isolate voices if the quality of the call is decent. If the call is very quiet, echoey, or low quality, IRIS Clarity might consider all audio as background noise and remove it accordingly. If you’re on a call like this, you may need to play with IRIS Clarity’s settings to better hear your customer: ### Use the **background noise slider** This allows you to adjust how much of the original audio you hear, applying more or less of IRIS Clarity’s voice isolation. It also helps you identify if background noise is the issue, or if the incoming call quality is just too poor. 📌 **Note:** Dragging the slider to the right allows more background noise in. Dragging it to the left removes background noise. ![a-very-quiet-customer](https://support.iris.audio/hs-fs/hubfs/a-very-quiet-customer.png?width=688&height=409&name=a-very-quiet-customer.png) ### Turn on **Poor signal mode** Poor signal mode is useful for calls with a bad connection, low bandwidth, voice dropouts, distortion, etc. To activate, follow the steps below: 1. Go to the Hamburger menu (three lines on the top right of the IRIS Clarity app) 2. Click on Settings 3. Click to check the “Poor signal mode” box 📌 **Note:** This model has been built for CCaaS platforms connecting with landlines or mobile phones. It is not recommended for online conferencing platforms.  ![IRISClarity\_Settings\_Poor-signal-mode](https://support.iris.audio/hs-fs/hubfs/IRISClarity_Settings_Poor-signal-mode.png?width=688&height=690&name=IRISClarity_Settings_Poor-signal-mode.png) ### Toggle **IRIS Clarity’s Speaker** off If none of the solutions above works, toggle **IRIS Clarity’s Speaker** off to remove voice isolation entirely. 📌 **Note:** Make sure to turn it back on for the next caller! ![multiple-speakers\_speaker-off](https://support.iris.audio/hs-fs/hubfs/multiple-speakers_speaker-off.png?width=688&height=409&name=multiple-speakers_speaker-off.png)   - [Getting started](https://support.iris.audio/knowledge/getting-started?hsLang=en) - [IRIS Clarity Desktop Application](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#main-content) - [App Overview & Basic Controls](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#app-overview-basic-controls) - [Connecting With Communication Platforms](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#connecting-with-communication-platforms) - 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