---
title: "No Internet Connection\" Error When I’m Connected to the Internet'"
description: How to resolve the 'No internet connection' error in IRIS Clarity when your internet is working, including firewall and proxy checks.
---

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# No Internet Connection" Error When I’m Connected to the Internet'

If the error persists after restarting the app, it is likely caused by incorrect Windows proxy settings. Follow the steps below to resolve it. 

To fix this, follow these steps:

1. Go to **Settings** \> **Network & Internet** \> **Proxy**.
2. Under **Manual proxy setup**, uncheck **Use a proxy server for your LAN**.
3. Check **Automatically detect settings**.

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