If your company enforces security measures via a firewall, proxy server or anti-virus, you may need to whitelist IRIS Clarity in your settings to allow the application to work.
Whitelisting URLs
Please check that your company firewall or proxy server is not blocking requests from the below URLs.
If URLs are not whitelisted, users may experience issues logging in or using the application. If the application fails to connect to IRIS servers for any reason, an error message will be displayed. You can also check server connections from the session details tab.
IRIS backend
https://app.iris.audio/
https://backend.iris.audio/
https://license-api.iris.audio/
Analytics (logs, metering, and usage information)
https://api.segment.io/
https://events.eu.segmentapis.com/
https://95daff64e89041f6a263646fe1838472@o1025241.ingest.sentry.io/
https://logging.googleapis.com
-
no-reply@iris.audio
SSL Pinning
The Clarity application implements SSL certificate pinning to protect against man-in-the-middle attacks. If you are using a proxy server that facilitates SSL inspection, you must exempt the IRIS Clarity application or requests from the iris.audio domain from SSL inspection to allow connections to pass through.
Validating whitelist policies
To validate that URLs and SSL inspection have been whitelisted effectively, visit https://backend.iris.audio and https://license-api.iris.audio in your browser and check that the certificate is issued to *.iris.audio and issued by SSL.com.
Anti-virus software
If you use Kaspersky or other similar antivirus software it can block the audio connection to the microphone leading to no microphone audio.
Whitelist ClarityAudioServiceExe.exe in your anti-virus software.