---
title: Security FAQs
description: Answers to common security questions about IRIS Clarity — data handling, encryption, access controls, and compliance standards.
---

[Skip to content](https://support.iris.audio/knowledge/tech/faq#main-content)

English

Show submenu for translations

![Group 11.svg\]](https://support.iris.audio/hubfs/Group%2011.svg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Back to IRIS Website](https://iris.audio/)

[Back to IRIS Website](https://iris.audio/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [IRIS Clarity Help Centre](https://support.iris.audio/knowledge?hsLang=en)
2. [Technical & Advanced Topics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en)
3. [Security & Compliance Documentation](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#security-compliance-documentation)

# Security FAQs

## Commonly asked questions about IRIS security practices.

### **What user data do you collect?**

We only collect user data about who is interacting with our services so that we can monitor and improve the product, and provide faster, more effective support when issues arise. These events include API requests, sign-ins, sign-outs, etc.

More information on the type of data we collect can be found in our privacy policy.

### **How do I report a potential vulnerability or security concern?**

Please email us at security@shapedbyiris.com and we will get back to you ASAP. 

If you have a discovery, please discretely reach out to a member of the team via email for verification, vulnerability acceptance, and remediation timeline.

We believe in responsible disclosure. At this time we do not have a bug-bounty program in place, but would like one in the future.

- [Getting started](https://support.iris.audio/knowledge/getting-started?hsLang=en)
- [IRIS Clarity Desktop Application](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#main-content)

    - [App Overview & Basic Controls](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#app-overview-basic-controls)
    - [Connecting With Communication Platforms](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#connecting-with-communication-platforms)
    - [Optimising Audio & Performance](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#optimising-audio-performance)
    - [Personalising Your Experience](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#personalising-your-experience)
    - [Advanced App Features](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#advanced-app-features)
    - [Use Case Guides](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#use-case-guides)
- [IRIS Clarity Account Dashboard](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#main-content)

    - [Team & User Management](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#team-user-management)
    - [Single Sign-On (SSO) Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#single-sign-on-sso-configuration)
    - [Subscription & Billing](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#subscription-billing)
    - [Analytics & Reporting](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#analytics-reporting)
    - [Deployment Settings & Remote Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#deployment-settings-remote-configuration)
- [Troubleshooting & FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#main-content)

    - [Common Clarity App Issues](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#common-clarity-app-issues)
    - [Audio & Device Troubleshooting](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#audio-device-troubleshooting)
    - [Installation & Updates](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#installation-updates)
    - [Account & Licensing](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#account-licensing)
    - [General FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#general-faqs)
    - [Collecting Diagnostic Information](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#collecting-diagnostic-information)
    - [Contacting Support](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#contacting-support)
    - [Set-up](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#set-up)
    - [Compatibility](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#compatibility)
    - [Technical queries](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#technical-queries)
- [Technical & Advanced Topics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#main-content)

    - [Enterprise Deployment Guides](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#enterprise-deployment-guides)
    - [Network & Firewall Requirements](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#network-firewall-requirements)
    - [Security & Compliance Documentation](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#security-compliance-documentation)
    - [Authentication & Identity Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#authentication-identity-management)
    - [Remote Configuration & Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#remote-configuration-management)
    - [Contact Centre & Industry Deployments](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#contact-centre-industry-deployments)
    - [Performance, Metrics & Diagnostics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#performance-metrics-diagnostics)
- [Administration](https://support.iris.audio/knowledge/administration?hsLang=en#main-content)

    - [Manage users](https://support.iris.audio/knowledge/administration?hsLang=en#manage-users)

[![iris\_logo\_dfde06a6ab](https://support.iris.audio/hubfs/iris_logo_dfde06a6ab.svg "iris_logo_dfde06a6ab")](https://iris.audio/)

IRIS Clarity Help Centre

Contact us: support@shapedbyiris.com

Copyright © 2025, IRIS Audio Technologies