--- title: Troubleshooting & FAQs | IRIS Clarity Help Centre description: Help users quickly resolve common problems, understand error messages, and find general answers. --- [Skip to content](https://support.iris.audio/knowledge/troubleshooting-faqs#main-content) English Show submenu for translations ![Group 11.svg\]](https://support.iris.audio/hubfs/Group%2011.svg) Open main navigation Close main navigation - English Show submenu for translations - [Back to IRIS Website](https://iris.audio/) [Back to IRIS Website](https://iris.audio/) How can we help you? - There are no suggestions because the search field is empty. 1. [IRIS Clarity Help Centre](https://support.iris.audio/knowledge) 2. [Troubleshooting & FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs) # Troubleshooting & FAQs Help users quickly resolve common problems, understand error messages, and find general answers. ## Common Clarity App Issues - ["No App Connected" — What Does This Mean?](https://support.iris.audio/knowledge/iris-clarity-inactive-status) - [Microphone Not Connecting in Firefox](https://support.iris.audio/knowledge/microphone-not-connecting-in-firefox) - [No Internet Connection" Error When I’m Connected to the Internet'](https://support.iris.audio/knowledge/i-see-no-internet-connection-but-i-am-connected-to-the-internet) - [How can I tell if the app is working?](https://support.iris.audio/knowledge/how-can-i-tell-if-the-app-is-working) - [Microphone Muted" Notification When My Mic Isn’t Muted'](https://support.iris.audio/knowledge/i-keep-getting-a-microphone-muted-pop-up-notification-but-my-microphone-isnt-mute) ## Audio & Device Troubleshooting - [What to Do When Audio Stops Working on a Call](https://support.iris.audio/knowledge/what-do-i-do-if-the-audio-on-my-call-stops-working) - [My Audio Is Crackling on Calls](https://support.iris.audio/knowledge/crackling-audio-on-calls) - [I Can’t Hear Ringtones When Dialling Out](https://support.iris.audio/knowledge/i-cant-hear-ringtones-when-dialling-out) - [Poor Sound Quality — I Can’t Hear the Customer Well](https://support.iris.audio/knowledge/the-sound-quality-is-poor-cant-hear-the-customer-well) - [My Computer’s CPU Is Very High](https://support.iris.audio/knowledge/cpu-is-really-high) ## Installation & Updates - [Troubleshooting IRIS Clarity Installation Issues](https://support.iris.audio/knowledge/im-having-issues-installing-the-software-what-should-i-do) - [How do I uninstall IRIS Clarity?](https://support.iris.audio/knowledge/how-do-i-uninstall-iris-clarity) - [Where to Find the App Change Log](https://support.iris.audio/knowledge/where-can-i-see-a-change-log-of-updates-to-the-app) ## Account & Licensing - [Why Am I Getting Logged Out of IRIS Clarity?](https://support.iris.audio/knowledge/getting-logged-out-of-my-iris-clarity-app) ## General FAQs - [Does IRIS Clarity record or store any audio data?](https://support.iris.audio/knowledge/does-iris-clarity-record-or-store-any-audio-data) - [What types of background noises can IRIS Clarity remove?](https://support.iris.audio/knowledge/what-types-of-background-noises-can-iris-clarity-remove) - [Will the People I Call Also Need IRIS Clarity?](https://support.iris.audio/knowledge/will-the-people-i-call-also-need-clarity-for-it-to-work) - [Will IRIS Clarity Work in a Group Meeting?'](https://support.iris.audio/knowledge/will-clarity-work-if-used-in-a-group-meeting-session-or-will-other-peoples-voices-in-the-meeting-be-removed) - [Can IRIS Clarity be used on multiple devices?](https://support.iris.audio/knowledge/can-iris-clarity-be-used-on-multiple-devices) - [I Have Noise Cancelling Headphones — Why Do I Need IRIS Clarity?](https://support.iris.audio/knowledge/i-have-noise-cancelling-headphones-why-do-i-need-clarity-as-well) - [Does IRIS Clarity Work Alongside Zoom’s and Teams’ Built-in Noise Suppression?](https://support.iris.audio/knowledge/does-iris-clarity-work-alongside-zooms-and-ms-teams-built-in-noise-suppression-function-and-how-is-it-different) - [Does IRIS Clarity Work on Recording Software or Podcasts?](https://support.iris.audio/knowledge/does-iris-clarity-work-on-recording-software-for-a-podcast-for-instance) - [Can I Use IRIS Clarity with a Recording and Calling Platform at the Same Time?](https://support.iris.audio/knowledge/can-i-use-iris-clarity-with-an-audio-recording-and-a-calling-platform-at-the-same-time) - [Do I Need Headphones or a Headset to Use IRIS Clarity?](https://support.iris.audio/knowledge/do-i-need-to-use-headphones-or-headsets-to-use-clarity) - [Do I Turn IRIS Clarity On Before My Call, or Can I Do It Any Time?'](https://support.iris.audio/knowledge/do-i-turn-clarity-on-before-i-start-my-call/meeting-or-can-i-do-that-at-any-point) - [Does IRIS Clarity process any personal data?](https://support.iris.audio/knowledge/does-iris-clarity-process-any-personal-data) See less ▼ ## Collecting Diagnostic Information - [Viewing device logs](https://support.iris.audio/knowledge/viewing-device-logs) - [Diagnostic Call Recording](https://support.iris.audio/knowledge/perform-diagnostic-call-recording) ## Contacting Support - [How to get support from IRIS](https://support.iris.audio/knowledge/how-to-get-support-from-iris) - [Reporting a Bug or Sending Feedback](https://support.iris.audio/knowledge/where-and-how-do-i-send-feedback) ## Set-up - [How do I create a team and invite new members to join it?](https://support.iris.audio/knowledge/how-do-i-create-a-team-and-invite-new-members-to-join-it) - [How do I manage team roles?](https://support.iris.audio/knowledge/how-do-i-manage-team-roles) - [How do I install IRIS Clarity on my computer?](https://support.iris.audio/knowledge/how-do-i-install-clarity-on-my-computer) ## Compatibility - [What platforms is IRIS Clarity compatible with?](https://support.iris.audio/knowledge/what-platforms-is-iris-clarity-compatible-with) ## Technical queries - [Does IRIS Clarity work on both macOS and Windows?](https://support.iris.audio/knowledge/does-iris-clarity-work-on-both-macos-and-windows) - [Getting started](https://support.iris.audio/knowledge/getting-started) - [IRIS Clarity Desktop Application](https://support.iris.audio/knowledge/iris-clarity-desktop-application#main-content) - [App Overview & Basic Controls](https://support.iris.audio/knowledge/iris-clarity-desktop-application#app-overview-basic-controls) - [Connecting With Communication Platforms](https://support.iris.audio/knowledge/iris-clarity-desktop-application#connecting-with-communication-platforms) - [Optimising Audio & Performance](https://support.iris.audio/knowledge/iris-clarity-desktop-application#optimising-audio-performance) - [Personalising Your Experience](https://support.iris.audio/knowledge/iris-clarity-desktop-application#personalising-your-experience) - [Advanced App Features](https://support.iris.audio/knowledge/iris-clarity-desktop-application#advanced-app-features) - [Use Case Guides](https://support.iris.audio/knowledge/iris-clarity-desktop-application#use-case-guides) - [IRIS Clarity Account Dashboard](https://support.iris.audio/knowledge/iris-clarity-account-dashboard#main-content) - [Team & User Management](https://support.iris.audio/knowledge/iris-clarity-account-dashboard#team-user-management) - [Single Sign-On (SSO) Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard#single-sign-on-sso-configuration) - [Subscription & Billing](https://support.iris.audio/knowledge/iris-clarity-account-dashboard#subscription-billing) - [Analytics & Reporting](https://support.iris.audio/knowledge/iris-clarity-account-dashboard#analytics-reporting) - [Deployment Settings & Remote Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard#deployment-settings-remote-configuration) - [Troubleshooting & FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs#main-content) - [Common Clarity App Issues](https://support.iris.audio/knowledge/troubleshooting-faqs#common-clarity-app-issues) - [Audio & Device Troubleshooting](https://support.iris.audio/knowledge/troubleshooting-faqs#audio-device-troubleshooting) - [Installation & Updates](https://support.iris.audio/knowledge/troubleshooting-faqs#installation-updates) - [Account & Licensing](https://support.iris.audio/knowledge/troubleshooting-faqs#account-licensing) - [General FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs#general-faqs) - [Collecting Diagnostic Information](https://support.iris.audio/knowledge/troubleshooting-faqs#collecting-diagnostic-information) - [Contacting Support](https://support.iris.audio/knowledge/troubleshooting-faqs#contacting-support) - [Set-up](https://support.iris.audio/knowledge/troubleshooting-faqs#set-up) - [Compatibility](https://support.iris.audio/knowledge/troubleshooting-faqs#compatibility) - [Technical queries](https://support.iris.audio/knowledge/troubleshooting-faqs#technical-queries) - [Technical & Advanced Topics](https://support.iris.audio/knowledge/technical-advanced-topics#main-content) - [Enterprise Deployment Guides](https://support.iris.audio/knowledge/technical-advanced-topics#enterprise-deployment-guides) - [Network & Firewall Requirements](https://support.iris.audio/knowledge/technical-advanced-topics#network-firewall-requirements) - [Security & Compliance Documentation](https://support.iris.audio/knowledge/technical-advanced-topics#security-compliance-documentation) - [Authentication & Identity Management](https://support.iris.audio/knowledge/technical-advanced-topics#authentication-identity-management) - [Remote Configuration & Management](https://support.iris.audio/knowledge/technical-advanced-topics#remote-configuration-management) - [Contact Centre & Industry Deployments](https://support.iris.audio/knowledge/technical-advanced-topics#contact-centre-industry-deployments) - [Performance, Metrics & Diagnostics](https://support.iris.audio/knowledge/technical-advanced-topics#performance-metrics-diagnostics) - [Administration](https://support.iris.audio/knowledge/administration#main-content) - [Manage users](https://support.iris.audio/knowledge/administration#manage-users) [![iris\_logo\_dfde06a6ab](https://support.iris.audio/hubfs/iris_logo_dfde06a6ab.svg "iris_logo_dfde06a6ab")](https://iris.audio/) IRIS Clarity Help Centre Contact us: support@shapedbyiris.com Copyright © 2025, IRIS Audio Technologies