Setting up IRIS Clarity
The most important step in using IRIS Clarity is the initial connection step. Without this you won't be hearing any difference in your calls
Overview
For IRIS Clarity to work, it needs to be set as the Microphone and Speaker in your VoIP platform. By default this is usually the default audio driver. This could be a laptop microphone and speaker or a headset that has been plugged in.
Set the IRIS Clarity audio driver directly in the VoIP platform
The simplest way to get going with IRIS Clarity is to set it directly as the microphone and speaker audio driver. All audio is then routed through IRIS Clarity.
- Go to the audio settings of your platform
- Set the microphone / input to IRIS Clarity
- Set the speaker / output IRIS Clarity
- Start a call. Calls will now be detected in the app.
IRIS Clarity set up in Google Meets
I can't change the audio drivers in my platform settings
If you cannot change your platform settings you will need to turn on the Enable IRIS Clarity as default audio device setting in the app.
App menu > Settings > Advanced settings.
This will allow IRIS Clarity to be set as the computer systems default audio device. You will need to make sure that your system microphone and speaker are both set to IRIS Clarity. This will mean that all audio platforms that use the default audio device will now use IRIS Clarity.
Points to be aware of
- Not all VoIP platforms use the default audio driver
- This won't work with Microsoft Teams, you will have to set the audio driver manually
- We recommend that you test this on your system before rolling out to a wider team
- All computer audio will run through IRIS Clarity. Calls, system notifications, spotify, training videos, etc. This will remove 'noise' from all these sources which could sound strange if users don't know why it is happening
- You can just toggle Clarity off outside of calls to hear the original audio
- In systems with high memory usage (70%+) using this approach can sometimes lead to large amounts of lag (5 seconds +)