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Diagnostic Call Recording

Perform a diagnostic call recording for troubleshooting audio issues

Call recording

Due to where IRIS Clarity sits in the audio stream, any audio recorded by a VoIP platform will only capture the impact of IRIS Clarity on the Microphone side. 

To hear the full impact of IRIS Clarity on both sides of the call, you can enable diagnostic call recording. This saves the audio of the call to the local device. 

Audio is saved as a .wav file, in a date folder with a sub folder labelled by application, e.g. Recordings\<date>\<platform>

You can turn the setting on in the app or, on Professional and Enterprise plans, through App Profiles in the account dashboard.

Diagnostic call recording must be enabled before a test call is started

All audio data is saved locally only. No audio is sent to IRIS. This feature is only enabled by you.

Plan: diagnostic call recording is included in Professional and Enterprise plans. On Core, it's available on request: contact support and we'll help you set it up so we can troubleshoot your audio.

Recording location

By default, recording location is set as: C:\Users\<user>\AppData\Local\IRIS_Clarity\Recordings 


From v2.1.4 on Windows (only) it is possible to change the location of the recordings. This can be done  at install adding the following element to the msiexec install command,

RecordingsPath="{folder path}\\[date]\\[username]\\[platform]"

E.g.  RecordingsPath=C:\\Users\\user\\Desktop\\Recordings\\[date]\\[username]\\[platform]

All backslashes (\) must be doubled up (\\).

No /passive or /qb options can be used. 

It is possible to define the folder structure by ordering \\[date]\\[username\\[platform]

E.g 

\\[date]\\[username\\[platform]

\\[username]\\[date\\[platform]

\\[platform]\\[date\\[username]

etc.

Tip: Windows users need to enable View > Show > Hidden items to see AppData