Troubleshooting
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      1. IRIS Clarity Help Centre
      2. Administration
      3. Troubleshooting

      Diagnostic Call Recording

      Perform a diagnostic call recording for troubleshooting audio issues

      In some cases, listening to the audio output from IRIS Clarity is necessary for troubleshooting.  These instructions will help you capture a diagnostic call recording and all relevant data.

      1. Navigate to IRIS Settings.

      2. Select Diagnostic call recording

      3. Place test call using a platform in which IRIS is enabled as the mic and speaker

      4. End test call and deselect Diagnostic call recording

      5. Navigate to C:\Users\<user>\AppData\Local\IRIS_Clarity\Recordings

      6. Within C:\Users\<user>\AppData\Local\IRIS_Clarity\Recordings , file will be contained within a file labeled by date, and a sub file labeled by application, i.e. .\Recordings\<date>\<platform>

      7. Diagnostic recordings can be listened to within any audio player such as Audacity, and can be sent to IRIS Support for troubleshooting

      Note: Diagnostic call recording must be enabled before a test call is started

      Tip: Windows users need to enable View > Show > Hidden items to see AppData