Noise Removal Models

Model selection

We have a small selection of models available in the app to cover multiple use cases.

Clarity 8kHz

The majority of telephony communication (Genesys, Talkdesk, Avaya, etc.) happens at 8kHz. Even with a high quality microphone, any frequency above 8kHz ends up being removed after passing along the phone lines. This is what gives phone calls their distinct, nasally sound.

Our 8kHz model is built for telephony, compressing all of our noise cancellation magic into the small bandwidth that matters. This results in better quality of voice and better noise cancellation.

IRIS Clarity also includes an automatic model selection setting (Windows only), that will detect if a video conferencing application is used (stand alone applications only, not browsers), and switch the models to the 48kHz model for the duration of that call.

Note: All audio will be cut to 8kHz, so if you were to join a Zoom call using this model, all voices on the call will sound like they are on a phone call rather than high quality 48kHz audio.

Use case: Call centre agents who rarely, if ever, use video conferencing tools (Zoom, Teams, Meets, etc.)

Clarity 16kHz

We know that a lot of people will be moving between both telephony (Genesys, Talkdesk, Avaya, etc.) and video conferencing tools (Zoom, Teams, Meets, etc.). Our 16kHz is built for that use case. Keeping the best quality for 8kHz telephony calls, whilst sounding excellent in 48kHz video conferencing calls.

Use case: Call centre agents who regularly use both telephony and video conferencing tools.

Clarity 48kHz

For people who are only ever on Zoom or Teams, our 48Khz model will remove all noise whilst maintaining the high quality sound of a 48kHz video call.

Note: This model does not perform as well on telephony audio as the 8kHz or 16kHz models

Use case: People who only use video conferencing tools

Models can be selected directly in the app or via App Profiles in the account dashboard.