IRIS Clarity app features

A guide to the features that exist in the app.

IRIS Clarity app home screen 

IRIS Toggles

These are the primary drivers of the app and enable (or disable) IRIS Clarity. When the toggle shows green, IRIS Clarity is on. When the toggle shows grey, IRIS Clarity is off. 

Device Selectors 

Once the IRIS Clarity drivers are set as the microphone and speaker options in the user's VoIP platform, the user will then use the app to select their headset. This is the second most important step which users need to understand in order to make sure that the IRIS Clarity is set up correctly. 

Sometimes it is possible to have a display screen that has a small speaker and therefore audio drivers. You must make sure that you have selected your headset instead of your screen otherwise you will not be able to hear nor be heard. 

App Connection Status 

The 'green' or 'red' status shows whether IRIS Clarity is 'active' or 'inactive', respectively. When it is connected it will also show the name of the platform which is sending audio to the IRIS Clarity app. IRIS can be connected to multiple platforms at the same time. 

'No app connected' means that there is no active audio stream being sent to IRIS Clarity. This is because either IRIS Clarity has not been set up, or there is not an active call. 

Background Noise Slider 

IRIS Clarity can sometimes work too well and remove some useful speech, such as umming and ahhing or where someone speaks quietly. This is particularly a problem where the audio quality is poor. 

The slider allows the user to switch easily between the original audio and the IRIS Clarity processed audio to bring back some of that original audio. 

For the windows app: 

• The slider moved all the way to the left = full noise removal 
• The slider moved all the way to the right = original audio 

For the mac app:

• The slider moved all the way to the right = full noise removal
• The slider moved all the way to the left = original audio 

(The windows and mac apps UI is currently out of sync and so operate in the opposite way from each other. The Windows app will updated to match the Mac app soon.)

We recommend that the slider is set to include ~20% of the background noise to begin with - this is a good starting point. 

Latest Version Update 

This notification indicates that there is a newer version of the app available to install. Clicking the notification takes the user to the account dashboard to download and install the latest version. 

 

App Features Available from the Settings

IRIS Clarity as Default System Audio

This is one of the most important setting to be aware of!

When the VoIP platform does not allow the user to select the audio drivers, the platform uses the default audio device (the default speaker or headset connected to the computer). For IRIS Clarity to work with these platforms, we need to be set as the system's default audio driver as it is not possible to select the IRIS Clarity driver directly. 

Turning this setting on will set IRIS Clarity as the system default audio device. This means that all sounds of the computer will route through IRIS Clarity, including the VoIP platform's call audio. 

Note that, with this setting enabled: system sounds, email notifications, Spotify etc. and audio in the computer will be processed by IRIS Clarity. The user must toggle IRIS Clarity off in order to hear the system audio, music, YouTube etc.

To disconnect IRIS Clarity as the system default audio, the user will have to uncheck this setting.

Mircosoft Teams: Microsoft teams does not allow the system default audio driver to be selected as the microphone or the speaker. This means that the feature does not work with Microsoft Teams. The user must select the drivers manually. 

In general, if you do not need to use the system default audio feature, we recommend that you keep this feature turned off.

 

Allow Ringtones 

IRIS Clarity has an inbuilt feature that can detect the difference between ringtones and voice. If it detects ringtones it will allow them through so you never miss a call. When it detects voice, the feature turns off to reduce CPU usage. 

This feature works on the vast majority of ringtones, though there are cases where it may not pick up the ringtone on the platform you are using. Ringtones that are more musical in nature can sometimes still be removed as noise. In this situation, we recommend that you allow a little bit more background noise into the call to include the ringtones. If you have a platform where ringtones are being removed even with this feature on, please get in contact and we can update the IRIS Clarity app to include your ringtones.

 

Boost microphone voice isolation

For most situations IRIS Clarity will remove the noise and just keep your voice in the call. Sometimes, depending on quality or position of your microphone, or if you have a particularly soft voice, IRIS can start to remove a little bit of your voice. In these situations we recommend you turn this setting off. This will reduce the strength of IRIS Clarity to about 90%, allowing just a little bit of the original audio through and helping the customer hear your voice.

 

Persist Ringtones 

Some diallers use a persistent dialler, which means that only the first call's ringtone will be detected and let through. Subsequent ringtones will be removed. This setting keeps the detected ringtone feature on throughout the entire session. 

There can sometimes be a slight drop in noise reduction as any noises that are similar to ringtones are let through. We recommend that the persist ringtone setting is kept off unless you need it. 

 

Echo Cancellation

All VoIP platforms have inbuilt echo cancellation to avoid a feedback loop: 

your voice into your mic --> into their speaker --> into their mic --> back into your speaker --> into your mic etc. 

With IRIS Clarity in the audio flow, we remove the ability for the platform to detect feedback loops so we need to fix this within the app. This uses extra CPU so the toggle is there if CPU is really an issue. 

If the you only ever uses a headset then this feature can be turned off. 

 

Poor Signal Mode

This setting switches the speaker audio to a second model that is better suited to poor quality mobile phone signal. Voice quality is reduced, but in cases of very poor audio it will bring out more voice than our baseline model. 

We recommend this setting is kept switched off unless it is needed. 

Show Background Noise Slider 

This shows the background slider on the main app screen. 

Launch at System Startup 

This enables the app to start on system startup