Intro to IRIS Clarity
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      1. IRIS Clarity Help Centre
      2. Getting started
      3. Intro to IRIS Clarity

      Getting started for IT admins

      Deploying IRIS Clarity within an Enterprise organisation.

      System requirements

      Prior to installation, you should confirm that all workstations meet the minimum system requirements for IRIS Clarity. 

      Minimum PC requirements

      • Supported OS: Windows 10, Windows 11
      • Minimum PC spec: i5 processor, 8Gb RAM

      Network settings 

      IRIS Clarity must have a persistent connection between our server and users’ apps. To do so, IRIS Clarity connects to our servers over port 443.

      Proxies and firewalls can sometimes interrupt this connection and you will need to adjust your proxy or firewall to keep the connection to Clarity open. 

      Whitelisting

      • Add app.iris.audio to the allowlist of your firewall or proxy. Visit our whitelisting guide for more information. 
      • Check if your proxy is running SSL decryption. If it is, you’ll need to exempt the iris.audio domain.

      Installation

      IRIS Clarity can be installed by downloading the latest app release from the account dashboard. This is distributed as a .msi file. 

      This package natively supports all msiexec commands which is the recommended installation method for enterprise customers who need to deploy IRIS Clarity to hundreds or thousands of machines or customers requiring enterprise features such as station-based licensing. 

      Installing IRIS Clarity

      1. Download the latest IRIS Clarity release from the Account Dashboard. 
      2. Run the installer wizard or use msiexec
      3. The IRIS Clarity icon will appear in your system tray and will launch automatically

      For more information, visit our full installation guide. 

      Testing

      Before IRIS Clarity is deployed to a wider group of users it is strongly recommended that a member of the IT team runs a quick test on an agent PC to ensure everything works as expected within the intended environment .

      Checklist

      1. IRIS Clarity has been installed and appears in the user's system tray
      2. Users can log in to IRIS Clarity
      3. IRIS Clarity drivers can be selected in the calling platform OR IRIS Clarity is selected as the default audio device
      4. The user's headset (or other microphone and speaker) can be selected in the IRIS Clarity app

      Check out the Quickstart Guide for a tour of the key features in the IRIS Clarity application and how to use them.