--- title: Cancelling My Subscription description: How to cancel your IRIS Clarity subscription, what happens to your account and data after cancellation, and how to manage your billing. --- [Skip to content](https://support.iris.audio/knowledge/can-i-cancel-my-subscription-if-i-dont-want-to-continue#main-content) English Show submenu for translations ![Group 11.svg\]](https://support.iris.audio/hubfs/Group%2011.svg) Open main navigation Close main navigation - English Show submenu for translations - [Back to IRIS Website](https://iris.audio/) [Back to IRIS Website](https://iris.audio/) How can we help you? - There are no suggestions because the search field is empty. 1. [IRIS Clarity Help Centre](https://support.iris.audio/knowledge?hsLang=en) 2. [IRIS Clarity Account Dashboard](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en) 3. [Subscription & Billing](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#subscription-billing) # Cancelling My Subscription ## While we hate to see you go, you are able to cancel your subscription with us The steps to cancel your subscription depend on your plan. #### Core and Professional plans 1. Sign in to your IRIS Account Dashboard. 2. Open the Billing tab and select Manage plan. 3. You'll be taken to the Stripe Customer Portal. Select Cancel plan. Cancellations take effect at the end of your current billing period, and you'll keep access to IRIS Clarity until then. ![](https://support.iris.audio/hs-fs/hubfs/Screenshot%202024-03-18%20at%2012-10-38-png.png?width=541&height=194&name=Screenshot%202024-03-18%20at%2012-10-38-png.png) ![](https://support.iris.audio/hs-fs/hubfs/Screenshot%202021-12-07%20at%2012-03-45-png.png?width=556&height=195&name=Screenshot%202021-12-07%20at%2012-03-45-png.png) If you're on Professional and want to pay less, you can move to Core from the same page instead of cancelling. Core keeps the IRIS Clarity app and team management, but doesn't include analytics, SSO, user provisioning, app profiles or tagging. #### Enterprise plans Please refer to your contract, or contact your Customer Success Manager or Account Executive. **Note:** Cancelations will take effect at the end of your current billing period. You will continue to have access to your IRIS Clarity subscription until that date. - [Getting started](https://support.iris.audio/knowledge/getting-started?hsLang=en) - [IRIS Clarity Desktop Application](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#main-content) - [App Overview & Basic Controls](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#app-overview-basic-controls) - [Connecting With Communication Platforms](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#connecting-with-communication-platforms) - [Optimising Audio & Performance](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#optimising-audio-performance) - [Personalising Your Experience](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#personalising-your-experience) - [Advanced App Features](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#advanced-app-features) - [Use Case Guides](https://support.iris.audio/knowledge/iris-clarity-desktop-application?hsLang=en#use-case-guides) - [IRIS Clarity Account Dashboard](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#main-content) - [Team & User Management](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#team-user-management) - [Single Sign-On (SSO) Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#single-sign-on-sso-configuration) - [Subscription & Billing](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#subscription-billing) - [Analytics & Reporting](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#analytics-reporting) - [Deployment Settings & Remote Configuration](https://support.iris.audio/knowledge/iris-clarity-account-dashboard?hsLang=en#deployment-settings-remote-configuration) - [Troubleshooting & FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#main-content) - [Common Clarity App Issues](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#common-clarity-app-issues) - [Audio & Device Troubleshooting](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#audio-device-troubleshooting) - [Installation & Updates](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#installation-updates) - [Account & Licensing](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#account-licensing) - [General FAQs](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#general-faqs) - [Collecting Diagnostic Information](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#collecting-diagnostic-information) - [Contacting Support](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#contacting-support) - [Set-up](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#set-up) - [Compatibility](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#compatibility) - [Technical queries](https://support.iris.audio/knowledge/troubleshooting-faqs?hsLang=en#technical-queries) - [Technical & Advanced Topics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#main-content) - [Enterprise Deployment Guides](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#enterprise-deployment-guides) - [Network & Firewall Requirements](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#network-firewall-requirements) - [Security & Compliance Documentation](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#security-compliance-documentation) - [Authentication & Identity Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#authentication-identity-management) - [Remote Configuration & Management](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#remote-configuration-management) - [Contact Centre & Industry Deployments](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#contact-centre-industry-deployments) - [Performance, Metrics & Diagnostics](https://support.iris.audio/knowledge/technical-advanced-topics?hsLang=en#performance-metrics-diagnostics) - [Administration](https://support.iris.audio/knowledge/administration?hsLang=en#main-content) - [Manage users](https://support.iris.audio/knowledge/administration?hsLang=en#manage-users) [![iris\_logo\_dfde06a6ab](https://support.iris.audio/hubfs/iris_logo_dfde06a6ab.svg "iris_logo_dfde06a6ab")](https://iris.audio/) IRIS Clarity Help Centre Contact us: support@shapedbyiris.com Copyright © 2025, IRIS Audio Technologies