Manage desktop app configuration for your team centrally from the IRIS Clarity dashboard.
As a Team Admin you have the ability to configure the IRIS Clarity application for your users. A variety of supported settings are available to configure. You can configure new default values for each setting or enforce app settings by locking down the application for more administrative control.
Application profiles
Team owners and admins can create application profiles from the Settings tab on the Account Dashboard. Profiles can be applied to team members or stations.
Please ensure that you have an up-to-date version of the Clarity application to enable control over all the latest app settings.
Assigning a profile to a user
Application profiles can be assigned to team members from the Team page.
- Select team members from the team table
- Assign a profile from the actions bar
Default profiles
You can designate one application profile to be the default profile.
For user-based teams, this is the profile that will be automatically assigned to all new users.
For station-based teams, this is the profile that will be assigned to all stations.
Supported settings
UI settings
| Setting | Description |
| UI mode | See below for a description of UI modes. |
| Onboarding tutorial | Guide users on how to setup and use IRIS Clarity on first launch. |
Audio settings
| Setting | Description |
| IRIS Clarity microphone toggle | Define whether the main IRIS Clarity toggle for the microphone is on or off |
| IRIS Clarity speaker toggle | Define whether the main IRIS Clarity toggle for the speaker is on or off |
| Softphone mode | This switches the app to an alternative noise removal model. This model works better for very poor quality incoming audio (poor mobile phone signal, poor landlines etc.). It trades some noise removal effectiveness for improved clarity of the voice. The overall quality is not quite as good as our default model so we recommend you test this mode to confirm it is best for you. This model only applies to the speaker channel. |
| Clarity speaker noise reduction level |
This defines the level of noise suppression on the speaker. We recommend setting the noise reduction level at 80. If you are using an app version earlier than 1.10.5, this should be set to 20. |
| Boost microphone noise reduction | This reduces the noise reduction by 20% on the microphone channel. This is used if you are finding that people on the other side of the call from you are struggling to hear you or words / syllables are being dropped. |
Setup
| Setting | Description |
| Prioritise USB headsets | Automatically switch to a USB headset device when connected. This will change the microphone and speaker settings in the application to a USB headset when the computer is booted up or a USB headset is plugged into the machine. |
| IRIS Clarity as default device | Set IRIS Clarity as the default audio device for the computer system. Primarily used if audio settings are not available in your VoIP platform |
| Allow ringtones | This will stop ringtones from being removed by IRIS Clarity. This should be turned off for users who need to hear incoming or outgoing ringtones as part of the call. |
| Persist ringtone detection | By default, the ringtone detection feature will turn off after it recognises voice on the call (to reduce CPU usage) and reset at the start of each call. If you have a VoIP platform that uses a persistent connection (the audio connection never drops between calls), turn this mode on to ensure all ringtones are detected. |
| Echo cancellation | This is a required setting if you do not use headphones to avoid echo entering the call. This does use some CPU so you could turn it off if you only use headphones. |
| System startup | Define whether IRIS Clarity starts automatically on system startup. |
| Lock IRIS Microphone volume | Locks the volume of the IRIS Clarity audio driver at maximum to prevent the system from reducing volume. |
| Enable diagnostic call recording | Record calls locally for diagnostic purposes (no data is sent to IRIS). |
| Launch app minimised | IRIS Clarity will not open the UI on app launch. |
UI modes
The IRIS Clarity app can be configured in 3 different modes depending on your needs:
Full app
This gives the user full control of the app and access to edit all settings.
Minimal
Minimal mode allows the user to turn Clarity on and off and change the strength of the noise removal. All other settings are locked.
Zero interaction
This is the most restrictive view. Users are unable to change anything within the app, including turning Clarity on/off. Users cannot log out or quit the app.
Local app settings
Admins can download an application profile to save on a user's machine to control application settings locally.
The downloaded file is named AppConfig.json and should be saved on the user's C:/ drive.
File name: AppConfig.json
File location: C:\Users\{user}\AppData\Local\IRIS_Clarity
Managing settings for station-based teams
Local app settings can be used to configure different application settings for individual users on station-based licensing.