Ringtone Detection

Ringtone detection

Ringtone detection is a feature built into IRIS Clarity specifically for call centre agents. While ringtones are classified as noise by standard noise removal models, they are essential for agents using telephony systems — ensuring they can hear inbound and outbound call signals. IRIS Clarity's noise removal model includes a dedicated ringtone detector. When a ringtone is detected, noise removal is automatically reduced to zero, allowing the tone to pass through clearly to the agent. This ensures all inbound and outbound dial tones remain audible.

To enable or configure Ringtone Detection, you have two options:

• IRIS Clarity App: Navigate to Basic Settings and toggle on Ringtone Detection.
• Account Dashboard: Enable it via App Profile Configuration.