My file is not uploading.

If your file doesn’t start processing after some time, it might be due to one of the following reasons:

  • You’re using an old browser
  • You’re having internet issues
  • Our servers are very busy and your file is in a queue to be processed

You may also get an error if:

  • You’re using an unsupported file format
  • You’ve reached the limit of your allowance

If you're still encountering issues after double-checking the above, please contact customer support