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IRIS Clarity Studio

IRIS Clarity Studio

Eliminate background noise from your audio recordings no matter where you are.

General

What is IRIS Clarity Studio?

Why do I need IRIS Clarity Studio?

How is IRIS Clarity Studio different to IRIS Clarity?

Set-up

How do I create an account with IRIS Clarity Studio?

I already have an IRIS Clarity login. Do I need a new one for IRIS Clarity Studio?

Technical queries

How do I remove background noise from a pre-recorded file?

What types of background noise does IRIS Clarity Studio remove?

What are the file requirements for uploaded files?

What file type does my cleaned up file download as?

Does IRIS Clarity Studio work on all web browsers?

Can I upload multiple files at once?

Can I upload a video file?

How do I download my cleaned up file?

Can I download multiple files at once?

Can I edit the naming convention of my downloaded files?

Can I recover deleted files?

How can I view my remaining allowance?

What do all the status names mean?

Do you have an IRIS Clarity Studio SDK?

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Privacy & security

Does IRIS Clarity Studio process any personal data?

How do you store my data? How long are my files stored for? And what happens after they are deleted?

What happens when I delete my account?

Accounts & billing

Can I try IRIS Clarity Studio before I purchase a subscription?

What kind of subscriptions do you offer?

Is there a minimum term for my subscription?

Can I cancel my subscription if I don’t want it anymore?

Can I pay by debit/credit card?

How can I buy more minutes?

Do you offer bulk discounts?

Can other people access my account? How many?

Can I cap my usage so I don’t pay for minutes beyond my subscription’s allowance?

Do I get a dedicated Account Manager when I buy a subscription?

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Troubleshooting

I’m not receiving the verification email.

My file is not uploading.

I’m getting an error when I try to play my file.

I can’t download my file.

I can’t notice a difference. How do I know if I am set up correctly?

Where and how do I report a bug?

Where and how do I send feedback or complaints?

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