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Help Centre

IRIS Clarity

IRIS Clarity

Everything you need to know about IRIS Clarity.

Set-up

How do I create an account with IRIS Clarity?

I've been invited to join a team. How do I accept and sign up?

How do I create a team and invite new members to join it?

How do I install IRIS Clarity on my computer?

How do I launch IRIS Clarity once it’s installed on my computer?

How do I set up IRIS Clarity on my meeting platform of choice?

How do I use IRIS Clarity with wireless headphones?

Do I turn IRIS Clarity on before I start my call/meeting, or can I do that at any point?

I’m having issues installing IRIS Clarity — what should I do?

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Compatibility

What platforms is IRIS Clarity compatible with?

What are the minimum requirements to run IRIS Clarity?

Do I need to use headphones or headsets to use IRIS Clarity?

Using IRIS Clarity with Slack

Using IRIS Clarity with MS Teams

Using IRIS Clarity with Google Meet

Using IRIS Clarity with Zoom

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Technical queries

What types of background noises can IRIS Clarity remove?

Does IRIS Clarity work on both macOS and Windows?

Does IRIS Clarity work on mobile devices (Apple/Android)?

Can IRIS Clarity be used on multiple devices?

I have noise cancelling headphones — why do I need IRIS Clarity as well?

Does IRIS Clarity work alongside Zoom’s and MS Teams’ built-in noise suppression function and how is it different?

Will the people I call also need IRIS Clarity for it to work?

Will IRIS Clarity work if used in a group meeting or will voices be unevenly broadcasted?

Does IRIS Clarity work on recording software, for a podcast for instance?

Can I use IRIS Clarity with an audio recording and a calling platform at the same time?

Can you share some performance stats?

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Privacy and security

Does IRIS Clarity process any personal data?

Does IRIS Clarity record or store any audio data?

Accounts and billing

Can I test IRIS Clarity for free before purchasing a subscription?

Can I cancel my subscription if I don't want to continue?

Can I pay by a credit/debit card?

Do I get a dedicated Account Manager when I buy an annual subscription?

Troubleshooting

I’m seeing an “inactive” status in my IRIS Clarity app. What does it mean?

What do I do if the audio on my call stops working?

Where and how do I report a bug?

Where and how do I send feedback?

How do I uninstall IRIS Clarity?

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IRIS Clarity for call centres

Does IRIS Clarity work on a VoIP phone?

We use call centre noise reduction headsets — why do I need IRIS Clarity?

Does IRIS Clarity work with a thin client?

How does IRIS Clarity work with VoIP — is it compatible?

How does IRIS Clarity work in a call centre with a CRM and autodialer?

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How-to videos

How to sign up for IRIS Clarity

How to install IRIS Clarity on your computer

How to launch IRIS Clarity once it has been installed

How to use IRIS Clarity with Google Meet

How to use IRIS Clarity with Microsoft Teams

How to use IRIS Clarity with Zoom

How to use IRIS Clarity with Slack

How to send feedback or report a bug

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